Last updated: November 15, 2020
“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name, identification number and contact information.
Mobile Applications: We provides mobile applications for our customers to ease their purchasing flow. Our Policy applied to all mobile applications below:
- Urban Label
- Fesyen Rasa Sayang
- Apple Baby House
- Daboba MY
- Petsmore MY
- Yogurt King
- Hi-Home Hardware
- Hup Soon Seremban
- XeerSoft E-Leave
Online Services: Our online services which may link from our mobile applications. Or sharing data between services to maintain customer’s services cross systems.
Application’s Permission: User’s policy setting for an application which is asking for accessing user data or smart phone data in order to functional, However, decline to operate will cause to non-functional features.
“Personally-Identifying Information,” is information such as a name or email address that, without more, can be directly associated with a specific person.
3. COLLECTION AND USE OF INFORMATION
Our primary goals in collecting and using information are to provide and improve the Online Services, to administer and assist you with your Online Services account, and to provide you with a better experience with the Online Services. We store and process information in Malaysia. If you are located outside of Malaysia and choose to provide information to us and/or enable us to collect information from your end users, you hereby consent to the transfer of such information to the Malaysia and represent and warrant that you have obtained all required end user consents.
Registration: During the registration process on our Sites/Branches, you may be asked for certain information, which may include your name, your email address, your phone number, your address, and a password. This registration information is used to validate customers when they visit the Sites, Applications or using Online Services. It may also be used to send you additional promotional information about our services. If you were making purchase in our sites, we will also use your name and email address to contact you, and will ask you for the address at which you would like to receive your goods. We store all data associated with your account, including your contact information, your applications and any information that you provided to Service Providers that you choose.
Mobile Number: We verify the mobile number provided by you by sending verification SMS (OTP). Mobile number provided by you is also used to send related notifications and offers occasionally.
Email Address: Email address provided is used to send related notifications and offers occasionally.
Cookies and Beacons: A “cookie” is a small text file that contains a string of alphanumeric characters. There are two types of cookies that may be used at the our applications: a persistent cookie and a session cookie. A persistent cookie gets entered by our mobile applications into the “Cookies” folder on your smart phone and remains in this “Cookies” folder after you close our mobile applications. Persistent cookies may be used by our mobile applications on subsequent visits to the mobile applications. A session cookie is held temporarily in your smart phone’s memory and disappears after you close our mobile application or shut off your smart phone. Our mobile applications may use persistent cookies.
Services: When customer uses XeerSoft’s services through our Online Services, we may collect the following from end users’ devices: bundle ID, language ID, operating system version, device model, mobile application version, and IP address. We identify an end user’s device using mobile application internal device ID, which is linked to the device information. You cannot access data about the end users of another customer through the Online Services.
4. INFORMATION SHARING OR DISCLOSURE
In the event that we contract with a third party to provide some part of the service that you have requested or to assist us in analyzing our service or information collected about you and/or your end users, XeerSoft may provide your information and/or your end user information to such third party, or such third party may collect information from you or the end users on our behalf. We may share your information and end user information with third parties with whom we have a strategic relationship. The information shared with these third parties may be used for industry analysis, tracking ad conversions or demographic profiling. We will disclose any information about you or your end users to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of XeerSoft or any third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable. In addition, we may disclose information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of our assets. Finally, we may share aggregate and anonymous information about you or your end users with advertisers, publishers, business partners, sponsors, and other third parties.
5. PRIVACY POLICIES
6. CONFIDENTIALITY AND SECURITY
While we cannot guarantee that loss, misuse or alteration to your data will not occur; we make good faith efforts to prevent such occurrences. We do not warrant or represent that your account or any of your information or end user information will be protected against, loss, misuse, or alteration by third parties.
7. COMMUNICATIONS & SUPPORT
It is our policy to provide communications, whether such communications are required by law or are for marketing or other business related purposes, to our customers via e-mail notice, written or hard copy notice, or through posting of such notice on our Sites, Mobile application, as determined by us in our sole discretion. Notwithstanding the foregoing, we reserve the right to determine the form and means of providing notifications to our customers.
We provide customer service support through email, SMS. In order to provide customer support, we will ask for your email address and mobile phone number. We only use information received from customer support requests, including, without limitation, email addresses, for customer support services and we do not transfer to or share this information with any third parties.
8. APPLICATION’S PERMISSION
Because the applications we operate do not collect or use the type of information that is generally subject to your mobile’s permission, however, decline to allow some permission may affect the features or the services we use.